Practice Policies

Please note: The following information applies to my private practice. For policies regarding my work with Centerpointe Psychiatry, please contact their office directly.

Cancellation & Late Arrival Policy:

Your appointment time is reserved exclusively for you. To ensure all clients have access to timely care, I require a minimum of 48 hours' notice (2 full days) to cancel or reschedule an appointment.

  • Cancellations with less than 48 hours' notice, or missed appointments, will be charged the full session fee.

  • Late Arrivals: If you are more than 15 minutes late for your scheduled appointment, your appointment will be considered a late cancellation. The full session fee will apply.

A note on my policy: While I understand that emergencies can occur, this policy is in place to ensure I can run a sustainable practice and offer appointment times to other clients.

Payment Methods

Payment is due in full at the time of service. For your convenience, I accept:

  • All major credit cards (Amex, Discover, MasterCard, Visa)

  • HSA and FSA cards

Insurance & Out-of-Network Benefits

My private practice is out-of-network, which means I do not bill insurance companies directly. However, if your plan includes out-of-network benefits (typically PPO or POS plans), you may be able to get reimbursed for a portion of the cost.

Using Your Benefits: Upon request, I will provide you with a detailed receipt ("superbill") that has all the information you need to submit a claim to your insurance company.

To understand your specific benefits, I highly recommend calling your insurance provider and asking the following questions:

  • Do I have out-of-network benefits for mental health?

  • What is my out-of-network deductible and have I met it?

  • What percentage of the fee for CPT codes 90792, 99214, and 90837 will be reimbursed?

  • How do I submit a superbill for reimbursement?

Good Faith Estimate

Under the No Surprises Act, you have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost. You will receive this estimate in writing at least 3 business day before your first appointment. For questions or more information, please visit www.cms.gov/nosurprises.

Questions?

Please don't hesitate to reach out via email:

admin@sharonhouksyaumd.com